where dreams become reality
frequently asked questions
How long does a custom design take?
Most custom pieces take about 4-6 weeks from initial design consultation to completed piece. It normally takes about 2-3 weeks to create the computer design and rendering, a few days to complete the 3d printed wax model and 2-3 weeks to cast and finish the piece.
Can I use my own stones?
Yes. We can your existing stones to make your custom piece of jewelry. Even if they are already set into a piece of jewelry.
Do I need to leave my stones?
Although it is preferred for clients to leave the stones it is not necessary. The designer can simply take the dimensions of your stones that will be used. You would not need to leave your stones until the piece is ready for the stones to be set.
Can I use my own gold or platinum?
We do not recommend using old gold or platinum into your new piece of jewelry, particularly if the custom piece is being cast and not done by hand. This can lead to a great amount of imperfections in the finished product. We can however give you credit for the old gold or platinum that you may have.
How much does it cost?
All custom items are priced on an individual basis. The price is based on the design time, metal weight, gemstone weight and labor. While most would think that a custom piece would be much more expensive that a piece out of the showcase, the price is actually quite similar due to the fact that we do everything in house. The designer would normally give you a ballpark price during the initial design consultation. Once the piece is computer design the computer calculates metal and stone weights and the design would provide you with an exact final price.
Do I pay everything up front?
After the initial design consultation there is a $100 design deposit that is required to start the design. This $100 is nonrefundable will be applied to the final balance of the piece. The design deposit guarantees you a computer design along with an exact final price quote. When the design is approved, and the wax model is printed and approved, a 50% deposit is required to proceed with finishing the piece. Once the piece is completed the final balance would be due.
What do I need to start?
The first step in starting your custom piece would be to make an appointment to meet with our designer to discuss your custom piece. Bring any pictures of any ideas you might have for your custom piece. You will be required to provide a $100 design deposit to start the design process. This deposit is non-refundable and will be applied to the final balance of the piece.